(Only for Order on www.retevismarine.com)
After receiving your products, Retevis Marine offer 12 months radio repair for free. However, radio accessories enjoy 6 months repair warranty, except earpieces enjoy 3 months warranty,from the date of the first customer’s receipt. Beyond the warranty period: We still offer maintain service. buyers are required to afford corresponding cost.
Who is Covered?
This warranty extends only to the first consumer purchaser. and is not transferable. Also please offer your order ID and your complete Recipient's Name (this is essential), when contact us for warranty.
How to Obtain Warranty Service or Other Information?
To obtain service or information. please email to info@retevismarine.com ,we will reply it within 24 working hours.
Exclusions From Warranty Coverage
- ·Normal Wear and Tear
- ·Abuse & Misuse: like improper operation. storage. accident or neglect. such as physical damage (cracks. scratches. etc.) to the surface of the Products. Forced beating, falling and other acts which are not the fault of Retevis products.
- ·Use of Non-Retevis Marine branded Products and Accessories: Defects or damage that result from the use of Non-Retevis Marine branded or certified products. accessories or other equipment.
- ·Unauthorized Service or Modification: Defects or damages resulting from service. testing. adjustment. installation. maintenance. alteration. or modification in any way by someone other than Retevis Marine or its authorized service centers.
- ·Purchase that with no proof to show you are the first purchase customer. such as customer name, order ID. transaction detail. etc
- ·Free gifts such as earpiece,including not in the repair warranty.
Warranty Policy
Walkie-talkie|
Warranty Time
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Your Marine Radio has 12 months Warranty from date of purchase. Your Retevis Marine Accessories in the original box (except Earpiece) have 6 months warranty free repair from date of purchase.
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Repair Methods
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Repair or Replace of the Products Depending on the fault condition. .Repaire or Replace Parts including but not only the batterie, screen, and motherboard. Repaired or Replaced Parts enjoy the left of the warranty from date of purchase.
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Speaker Mic, Antenna, Battery and Charger
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Warranty Time
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Your Retevis Marine Speaker Mic, Antenna, Battery, and Charger have 6 months Warranty from date of purchase.
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Repair Methods
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Repair or Replace the Parts Depending on the fault condition. Repaired or Replaced Parts enjoy the left of the 6 months warranty from date of purchase.
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